Loan Services

Everyone deserves to feel in control of their financial wellbeing. At Aviva, we can support your journey towards a financially secure future with our Community Finance services. We work with Good Shepherd NZ to offer no and low interest loans.

About our loan service

Aviva provides StepUP low interest loans as part of Community Finance. Community Finance is the name given to the partnership between BNZ (Bank of New Zealand) and Good Shepherd NZ, supported by the Ministry of Social Development (MSD), to provide no and low interest loans to New Zealanders on limited incomes. Aviva’s NILS no interest loans are provided with support from Kiwibank. 

These loans are a form of  microfinance, meeting the needs of people who are financially excluded from mainstream financial services.

If you want to find out if you're eligible for a no or low-interest loan, read more below, or get in touch with our Community Finance team.  Email or phone us on 0800 AVIVA NOW (0800 28482 669) to make an enquiry.

Am I eligible for a no or low interest loan?

Access to a loan may be available to you if you are a Canterbury resident and answer yes to the following questions:

  • Have you lived at your current address for three months or more?
  • Do you have a Community Services Card, or are you on a limited income?
  • Do you want to buy an essential or important item or service?
  • Have you tried to access the item/service through Work and Income and been turned down?
  • Do you have enough flexibility in your budget to repay a loan?
  • Are you willing to repay a loan?

Aviva's Community Finance Worker will help you to collect the documents that you need, complete the application and help make sure that you can afford to repay the loan. Loans can be held in individual or joint names.

Email us

How much can I apply for?

You can apply for up to $5000.

What can I use a loan for?

If you are eligible for a loan, you will need to agree its purpose with our Aviva Community Finance Worker before it is approved. Loans have been used for:

  • Furniture
  • Second-hand cars
  • Car repairs
  • Whiteware (such as fridges or washing machines)
  • Heat pumps (if the house is owner-occupied)
  • Adult education
  • Scooters
  • Technology e.g. computers

Rental bond support may be available for clients of Aviva or our partner agencies. Loans cannot be used for existing debts or ongoing costs such as electricity.

How do I repay a Loan?

Generally smaller loans (of up to $1000) are repaid over a period of 12 months although exceptions are possible in certain circumstances. Repayments typically average between $10 and $20 per week, depending on your budget, and the amount of the loan. For a larger loan, you have up to 3 years to make the repayments.

NILS loans vs. StepUP loans

You can access no and low interest loans through Aviva's Mircrofinance team. 

Loans of up to $1000 are provided by NILS. Loans of up to $5000 are provided by StepUP


What is NILS?

  • NILS offers fair and affordable credit. It targets the financially excluded and limited income earners
  • There is no interest, no charges, and no fees for NILS Loan
  • It is not for debt consolidation or repayment, and not cash loans
  • Loan amounts vary up to a maximum of $1,000 (up to $2000 for Aviva clients)


What is StepUP?

StepUP is a low fixed-interest loan with no fees, for people on limited incomes. You can borrow up to $5,000 and there are no hidden charges.

  • StepUP offers fair and affordable credit, for amounts from $1,000 to $5,000
  • It is available to those who are eligible for a Community Services Card
  • StepUP has an interest rate of 6.99%, with no other charges or fees
  • It is not for debt consolidation or repayment
  • Lending criteria and terms apply

Contact Aviva’s Community Finance team

For more information or to apply for a loan contact Aviva's Microfinance Worker by email or phone us on 0800 AVIVA NOW (0800 28482 669) to make an enquiry.